Re: {Chrysler 300} Some people think I am being too harsh...but..

There is a vast difference between Gary Goers and the type of vendors who are being discussed here. Gary had his quirks about ordering but if you ordered something, you got it and if he didn't have it or there was a delay, he would contact you. I got my 300F in 2016 and the first thing I did was order everything for it from wherever I could. This was toward the end of Gary doing business, but he called me right after he got my order to go through it and to let me know about his challenges. He tried to get my seat covers done but ultimately, he couldn't so he refunded me the money that I had put toward them. No questions asked. He also went out of his way to source things I needed.

SMS is totally different, they lie and they lie and they lie. They take your money as quickly as they can and don't deliver. There is no excusing their behavior. But like others have said, they are a necessary evil. Also, make sure you get swatches from them. Not all their reproduction material is correct or will match what you have. And once they cut it, you own it. They won't take it back, even if it's totally not right.

Nick

On Sat, Feb 24, 2024 at 9:00 AM Michael Corrigan <mcorrigan@xxxxxxxxxxxxxxx> wrote:

As others in our group have reminded us, no one is getting rich, taking care of parts for our old cars. Any of us who had to figure out how to deal with Gary Goers eventually realized that you either accepted the reality of who he was or gave up and accepted some lower quality or not existent alternative.

My advice for all of us is to imagine we are at a very busy airport at the end of a day full of traffic delays. We may be frustrated, but is it ever affective to be rude to the gate agent? I suspect we all know the answer to that, even if at times, it feels quite unsatisfactory!

Sometimes the best answer is just to complain to one another!

This coming from one who has struggled with a twelve year long restoration…

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From: chrysler-300-club-international@xxxxxxxxxxxxxxxx <chrysler-300-club-international@xxxxxxxxxxxxxxxx> on behalf of Nick Taylor <nicksgaragesd@xxxxxxxxx>
Sent: Saturday, February 24, 2024 11:46:40 AM
To: James Douglas <jdd@xxxxxxxxxx>
Cc: Chrysler 300 List Server (chrysler-300-club-international@xxxxxxxxxxxxxxxx) <chrysler-300-club-international@xxxxxxxxxxxxxxxx>
Subject: Re: {Chrysler 300} Some people think I am being too harsh...but..

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The only thing SMS is fast at is charging your credit card. They will send you a bit of your order so you get stuck with a partial order that is harder to cancel.

They obviously can produce things when threatened and there is no need for them to lie to customers. I got various answers that my embossed material was either already done, being done, or will be done in two weeks.

And it doesn't seem to matter if you're a small customer or someone who orders a lot. A friend buys a lot of materials from them and he gets treated the same way.

Nick.

On Fri, Feb 23, 2024 at 10:00 AM 'James Douglas' via Chrysler 300 Club International <chrysler-300-club-international@xxxxxxxxxxxxxxxx> wrote:

When I inquired about 2/14/2024 of why my headliner order of about December the 18^th, and promised as a three-week after the 1^st of the year not arrived nor had anyone called me to tell me it will be delayed, I got an email on February the 16^th that stated, “ My sewer say’s the headliner will be done today.”

So, an hour or so ago I get a voicemail asking me if my headliner has the external bows or the internal bows are they are different headliners. Today is the 23^rd. Therefore, nobody was working on this headliner on the 16^th. Smoke.

Apologists keep suggesting that we should kiss the ring of the suppliers. Horse Dung.

Suppliers need to stop lying about deliver times. Then a potential customer can choose to do business with them or not based on facts and not fiction.

I would like our club to stand for full disclosure by suppliers. It is not a bad thing to tell people that it is going to take 3 months, 6 months or a year for a part to show up. It is a horrible thing to miss represent the timelines, however.

James.

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