SV: IML: Yet another unreliable supplier

[Tom-Egil Seljås <tom-egil@xxxxxxxxxxx>]

Hi Darren!

Just back in Norway after a long week-end in beautiful Liverpool, I feel I
have to participate in the correspondence regarding "unreliable" suppliers.

My 1956 Southampton 2 door has brought me in contact with both Jeff Carter
(JC Auto) and Gary Goers, and I visited both a few years back. They are NOT
unreliable, at least not in the respect that they take your money and run.
Slow - definitely (especially Gary). Unorganized - oh yes (and again mainly
GG) Put they are honest people and you will get your parts sooner or later.
You say you had your Imperial 4 weeks now. I guess it takes even more than 4
weeks for heavy parts to cross the Atlantic, and get through HM Customs
etc.? 

Andy Bernbaum I have dealt with too. I don't know them, but my experience is
good.

Atlas and Rosen are the two you have to stay away from...

Patience will be needed to restore your Imperial, as what you have seen so
far is probably more or less what you can expect in the future as well.
Americans (to my very limited knowledge!) are friendly and nice, but things
take a bit of time sometimes.

If your approach to them when asking where your parts are, have been felt
like "typically British" (demanding this and that right now or else...) you
will only get the opposite of what you want - slower and slower "service".

Don't give up now - the fun has just started!!

Best regards from Norway

Tom

-----Opprinnelig melding-----
Fra: mailing-list-owner@xxxxxxxxxxxxxxxx
[mailto:mailing-list-owner@xxxxxxxxxxxxxxxx] På vegne av Rob van der Es
Sendt: 12. desember 2005 18:08
Til: mailing-list@xxxxxxxxxxxxxxxx
Emne: Re: IML: Yet another unreliable supplier

Well Darren and fellow American Imperialists,

I understand your point of view, but since I am also the proud owner of an
Imperial (1960) ánd living outside the US (I live in the Netherlands) I
must tell you that I don't share your experiences!

In general that is.. I have already told you and the list about my
experience with Andy Bernbaum and right now I am waiting for a long time
for the parts I ordered from Atlas Obsolete Chrysler Parts.
At least they are friendly and I give them the benefit of doubt for the
moment.

All other transactions I have done so far with regard to get parts for my
Imperial are really succesfull !
I don't know what kind of parts you are looking for but most the items I
need I bought from private sellers (and not companies) on Ebay.
And I never had one bad experience!

As a matter of fact I found those American salesmen very kind and very
professional.
I only once had a problem with the delivery of a master brake cylinder,
but the seller immediately send another one to me that did arrive, without
any arguing about it!
In general I found all the people in the US very,very helpful and I think
that famous American customer service is still alive!

Again, I don't know what items you are looking for but try for e.g. :
www.rockauto.com  They are very friendly and have a fast delivery service.
And also try those private Ebay sellers in the USA.

Good luck with it,

Robert van der Es
The Netherlands


Op Ma, 12 december, 2005 16:40, schreef DarrenGilling@xxxxxxx:
> Hello out there
>
>
> Its with regret that I find myself having to complain about another parts
> supplier. Only last week I wrote about the rude and unhelpful people at
> Bernbaum's now I have problems with JC Auto's who seem to have gone blind
> and deaf since taking my money. I've sent several e-mails to enquire
> where my parts are and yes you've guessed it - not a sausage !!!
>
> My credit car bill is getting bigger but my part supply is zero, surely
> this can't be right ?
>
> What has happened to the famous American customer service? Have us Brits
> upset you or something or is it a problem with the classic car part
> supplier network on a whole. I've had my Imperial for 4 weeks now and
> although its a superb car I think it might be time to change it for
> Jaguar or a Ford or something that I can actualy get parts for.
>
>
> Can anyone help me ?
>
>
> Darren
>
>
> Liverpool -England
>
>
>
> -----------------  http://www.imperialclub.com  -----------------
> This message was sent to you by the Imperial Mailing List. Please
> reply to mailing-list@xxxxxxxxxxxxxxxx and your response will be shared
> with everyone. Private messages (and attachments) for the Administrators
> should be sent to webmaster@xxxxxxxxxxxxxxxx To UN-SUBSCRIBE, go to
> http://imperialclub.com/unsubscribe.htm
>
>
>




-----------------  http://www.imperialclub.com  -----------------
This message was sent to you by the Imperial Mailing List. Please 
reply to mailing-list@xxxxxxxxxxxxxxxx and your response will be 
shared with everyone. Private messages (and attachments) for the
Administrators should be sent to webmaster@xxxxxxxxxxxxxxxx
To UN-SUBSCRIBE, go to http://imperialclub.com/unsubscribe.htm




-----------------  http://www.imperialclub.com  -----------------
This message was sent to you by the Imperial Mailing List. Please
reply to mailing-list@xxxxxxxxxxxxxxxx and your response will be
shared with everyone. Private messages (and attachments) for the
Administrators should be sent to webmaster@xxxxxxxxxxxxxxxx
To UN-SUBSCRIBE, go to http://imperialclub.com/unsubscribe.htm