Hi everybody
I want to share a BAD experience I just had with DVAP.
I have Imperials , but also a 62 Mercury MOnterey in need of a rear
bumper.
Found one at DVAP, a company in Phoenix specialised in selling and
shipping car parts around the world.
Price ok to me and of course transport on me to Canada.
I am asked for a shipping adress and my master card number.
2 weeks after still have not received anything so I call.
Nobody knows me over there, nothing in computer to my name or phone, they
never had a 62 merc. in the first place.... I completely vanished from
the radar screens.
Well I had 2d thoughts maybe I had ordered from Hidden Valley Auto Parts
also near Phoenix.
So phoned there and these guys really went out of their way to find some
order from me and found none of course because indeed a few days after I
got my master card bill , including 275$ shipping costs from ...DVAP.
Expensive but what can I do.
Still no bumper however so I call: hey I' m the guy you don t know, has
no number but strangely that has your name on his credit card! Ooops.
Now they found me and told me they would phone the shipping company.
They did phone as I got a call back from the shipping company.
The bumper had been shipped AIR MAIL... was sitting in a hangar in
Montreal ( I'm 150 mile from there), and I had to pay 109$ MORE for the
some kind of a broker or hangar storage, plus duty for the canadian
government plus 115$ for additional shipment to my town, the shipping
adress I had given in the first place...
So I phoned DVAP to learn that ........ it's all MY fault.
You see I was explained I live in some strange and far away foreign
country called Canada. And there are all these delays, duty costs and red
tape that are non existent anywhere else. DVAP's only duty is to ship the
part to the border ( why in the world it is air mail is beyond me) and
why do they bother to ask a shipping adress is also beyond me. The
shipping company tells me the shipper ( DVAP) is all mixed up since they
should have used ground transportation ( the Exxpress part of the
company) and not the air shipping ( Global part of the freight company)
but DVAP denies: the freight company should be blamed , after all they
picked up the part at DVAP did they not? Never mind that I regularly
order parts from their US competiors with no problem , that I even bought
a whole car in Minnesota and anothe rone in Florida with no problem.
Nope.
DVAP did everything according to the rules even if that means I now have
to drive 150 miles to sign duty papers and pick up the part myself pay
additionnal unnanounced broker or hangar costs, and get it back up here
to avoid additionnal freight costs, a full month after DVAP sent me the
part and I miss the car show the part was ordered for in the first place.
BOTTOM LINE OF THIS TOO LONG LETTER: in my case DVAP were slow, rather
rude and and blamed me for their mishandling and mistakes. If you really
need to order from them ask for a formal price and confirmation that the
delivery will be at the shipping adress.
More prudent to avoid them altogether.
My small bit of experience but a very unpleasant and costly one.
Marc Boulanger
IMP 59
IMP 67
_________________________________________________________________
Visual Vacation: Beautiful Blue Water Beaches
http://search.live.com/images/results.aspx?q=Plages&mkt=fr-ca&FORM=SERNEP
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