SMS-Plan on Waiting-------Well I must just be lucky I guess !!!!!

["david munson" <davidmunson30@xxxxxxxxxxx>]

I have to say that I have ordered and got headlining for my 66 Crown Coupe 
very fast ,I found SMS supplied me with the correct stuff and made it up 
perfectly and not expensive iether, I recently ordered material for seats 
and headliner again made up for my 55 Imperial ,once again excellent service 
was provided.

Now as I live in England (europe) service like this is much appreciated, 
whilst I don't doubt people can have long waits for stuff I can only speak 
as I find and SMS have been A1 all the way for me.

                                                           David Munson    
Sec  Classic American Auto Club (GB) Ltd

                                                                             
       Oldest American car club in the UK
>From: "Henry Hopkins" <hhrp@xxxxxxxxxxxxx>
>Reply-To: mailing-list@xxxxxxxxxxxxxxxx
>To: <mailing-list@xxxxxxxxxxxxxxxx>
>Subject: IML: SMS-Plan on Waiting
>Date: Mon, 3 May 2004 15:21:15 -0700
>
>SMS says plan on at least six months.  Do! Then when you have waited six 
>months, call to check on your order.  Very possible you will be told they 
>have not even started and will not for months to come.  My personal 
>experience is thirteen months wait for 61 door panels, and 8 months wait 
>for upholstery material for a 56 DeSoto.  Key here is individual orders.  
>They do not get the attention that orders from other companies get.  For 
>example, order door panels from Legendary for a 64 300K as my partner did 
>and received in three months.  I believe Legendary gets panels from SMS.  
>Now Just Dashes advertises door panels available.  You may very well get 
>your panels quicker by ordering from Just Dashes who send your order on to 
>SMS.  I know this as the pres. of SMS(Doug) toldme this on a personal visit 
>to try and push on my order.  Enjoyed the tour but did not succeed in 
>getting my order any sooner.
>
>We are stuck with them as they are the only source for fabrics and panels 
>and they do excellent work.  My advice is to plan on a year.  In this way, 
>you may be pleasantly surprised if your stuff comes sooner.  Of course, 
>your credit card is charged immediately for your order regardless of how 
>long you have to wait for your order.  That's always a given.
>
>And they don't respond to polite begging or to angry outbursts, one just 
>has to wait and listen to the same story each time one calls.
>
>True, I don't like dealing with them, but their stuff is great once 
>received, have to say that.
>
>Henry Hopkins, 61/60-----
>   From: mOPAR mIKE and mELISSA
>   To: mailing-list@xxxxxxxxxxxxxxxx
>   Sent: Monday, May 03, 2004 2:08 PM
>   Subject: RE: IML: SMS problem Philippe/Elisabeth
>
>
>   Hello Everyone,
>
>   I have just returned from a quick trip to SMS Upholstery here in Oregon.
>
>   Here is what I learned:
>
>   Very nice people there, they took the time to answer ALL my questions.
>
>   They had 6 people (that I could see) on the phones, and the phones never 
>stopped ringing the whole time I was there.
>
>   I talked to the owner and he took the time to look up the orders from 
>Philippe's friend M. Mendez (France) and Elisabeth (Sweden).
>
>   Regarding M. Mendez' order, He told me that their mill supplier (in New 
>Jersey) had sent some vinyl back to Portland, but the "Pewter" color did 
>not match, so they had to re-order the vinyl to match the original samples 
>from M. Mendez (which I saw). They also had a problem with the embossing of 
>one of the vinyls. They are very meticulious and will only send the order 
>out if it is perfect and correct.
>
>   Regarding Elisabeth's order, he showed me the order and said there were 
>6 different cars that she was buying material for. He said that some of the 
>fabrics had to be specially made at the mill in New Jersey and might take 2 
>weeks, 2 months, or 6 months.
>
>   One thing he kept saying was that people don't realize that some of 
>these orders may take 6 months or longer, he said the best thing to do is 
>to plan ahead and allow at least 6 months for any fabrics, or panels, or 
>vinyl, that might have to be dyed, or embossed, or made from scratch.
>
>   He was very concerned about his customers, his office was well organized 
>and it only took him seconds to find M. Mendez' order and also Elisabeths 
>order.
>
>   This was significant as they are also in the middle of a major move, 
>moving the whole business from Portland to Canby (a small suburb of 
>Portland) and into a larger warehouse.
>
>   I have no involvement with this company, I went there in person to help 
>the people on the IML list, and to see what they have available for my 
>Imperials.
>
>   I hope this helps..............
>
>   Michael Howlett
>
>   Boring Oregon
>
>
>
>
>
>   >From: Philippe Courant <accf-club@xxxxxxxxxxxxxxxx>
>   >To: collyman1@xxxxxxxxxxx
>   >Subject: SMS problem
>   >Date: Fri, 30 Apr 2004 22:44:41 +0200
>   >
>
>
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