[FWDLK] [Fwd: Nordstrom.com]

["Debora Hardwick" <58fury@xxxxxxxxxxxxx>]

Hi Guys (and gals),

Thought you might like to see the response I received from Nordstom's
today.

Freddie

--- Begin Message ---

• From: "Nordstrom, Blake" <blake@xxxxxxxxxxxxx>
• Date: Thu, 6 Jan 2000 17:34:24 -0700

Dear Mr. Hardwick:

I was just sent the email message you forwarded to our company, and though
you said you didn't want a response, I feel strongly that I do so.  First of
all, I've never sent a generic form letter and I respond personally to every
customer.  My email address is blake@xxxxxxxxxxxxx and my direct line is
(206) 373-4030, I would be happy to discuss this with you at any time.
Though the damage has been done, I want you to know that I concur with your
observations of this particular ad.  As someone that has enjoyed rebuilding
and maintianing classic automobiles, I, too was taken aback by our
advertising agency, Fallon McElligott, message that destroyed a 1957
Cadillac.  We have pulled the ad, but unfortunately we have alienated
customers such as yourself.  I do value very much your goodwill and
patronage and would love the opportunity to try and regain your trust in our
company.

Blake Nordstrom

--- End Message ---