We have a tire dealer out west, Les Schwab, who built a huge chain of tire
stores on a similar philosophy. Fifty-some years ago he started selling
crappy tires with great warranties and great service. Free flat repair,
first for "ladies," now for everybody. Free rotations and seasonal tire
replacement. Fast service, friendly workers and lots of them. Great
retirement plans. [Store managers are retiring as millionaires.]
I'm just saying that service sells.
--Roger van Hoy, Washougal, WA, '55 DeSoto, '58 DeSoto, '56 Plymouth, '66
Plymouth, '41 Dodge
----- Original Message -----
From: "Ray Jones" <hurst300@xxxxxxxxxxxx>
To: <L-FORWARDLOOK@xxxxxxxxxxxxx>
Sent: Saturday, July 29, 2006 9:40 AM
Subject: Re: [FWDLK] Lubricate THIS....
Having worked in non-domestic new car dealerships all my career, I can
tell you that one good reason for the 3K oil changes is to instill routine
maintenance on car owners. American dealers are front thinking, all they
care about is selling cars. The Service Shop in the back is a required
nuisance to them. So, as a result, people would buy their new whatever and
the next time the dealer would see it would be on the hook, for warranty
service.
The Foreign Dealers were about all services, and maintenance was an
integral part of the experience. As a result, I have many times done
warranty repairs on cars with up to 80K on them, several years and 40+K
miles after the warranty ran out. The District Service Manager would see
that the owner had done all his maintenance (his part) and it shouldn't
have failed (their part). Sometime they would pay it all, sometimes the
Mfg. would pay for the parts and the owner the labor. The owner would be
happy and come back to buy another.
Yea, I know, Daddy took the old bucket down to the local gas station on
Saturdays for his oil change, but it's not the same by far. Do you know
any Gas Stations with Service Bays that are working? We looked for things
going wrong and really looked for warranty repairs, as they paid well.
Ask me at a Meet about the Foreign Car Philosophy, and I'll maybe give you
a clue as to why Our Car Companies are slowly slipping away in the market
place.
Another point of view, Ray
Ray Jones, Mena, AR in the Ouachita Mountains in western Arkansas
Y'all com'on down and we'll sit ona porch and sip a few.
On Jul 29, 2006, at 8:52 AM, Nick Sperduto wrote:
I had read somewhere that one of the reasons for the 3k oil changes is
that after is that older cars have some slight oil consumption and people
are too lazy to check oil levels and if they drive 5k without checking or
adding, run the risk of engine damage. 3k was the magic number they came
up with where most cars would use less than 1at oil.
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