Re: [FWDLK] DVAP

[Eastern Sierra Adjustment Svc <esierraadj@xxxxxxxxxxx>]

Hello, Jeff; thanks for your advisory/warning, which we-all on
both sides of the pond(s) know all too well.

Most of us have been bait-and-switched, or otherwise have been ripped
off, even from people that we thought could be trusted.

Altho I have never been disappointed in their products or service, others
who have dealt with SMS auto upholstery, of Portland, OR, allegedly
have been betrayed by them.

If I lived near SMS, I'd start a business where I would be a customer 
intermediary
with them, to ensure that correct, and good quality, material-matching 
supplies are
received from them, and that I would purchase their products over the 
counter, so
that any discrepancies in 'your' order would be resolved without your 
having to receive
the product, and then having to deal with quality/quantity issues and 
return costs and
delays.

Neil Vedder



Yishay Amiri wrote:
> Everybody, I just wanted to tell you about my recent experience 
> with Desert Valley Auto Parts in AZ:
> I run a body shop in Israel, and  I  ordered parts for 3 customer 
> cars. All parts were supposed to be in very nice 
> condition, including bumpers that supposedly just need some buffing to 
> be beautiful.
> I ordered well over $2000 in parts, before customs and shipping. I was 
> sent pics of the parts, but from angles tat didn't show all of 
> the damage.  Fast forward 3 months and $1500 later. I got my parts 
> this week. 3 of the parts were totally unusable, as in bumpers that 
> were twisted and will not fit without serious metalworking, so that 
> was money in the garbage, and more time for me and my customer. I was 
> also missing some parts. I called up DVAP and spoke to Brian, the 
> parts manager, and explained to him the problem. he said 
> that everything was as promised and that i was never promised bumpers 
> in nice condition, but core bumpers for rechroming. in other words, he 
> was calling me a liar. Finally, after about 20 minutes, he said he 
> would take the bumpers back and refund my money, minus shipping and a 
> 20% restocking fee. that would leave me with about 400-500 dollars out 
> of my original purchase price, not including my fees to ship the parts 
> back to America. Finally, he said t hat to make me so-called happy, he 
> would only take 15% restocking. My boss is seriously ticked at me and 
> I have noting I can do.
> Just wanted to warn you guys for the future, so that does 
> not happen to any of you.
> Jeff
>
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