Re: A warning about Mr. Gasket

[Don Hudson <mopar4me@xxxxxxxxxxx>]

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Nice to see comments about a company that has great customer service
(Summitt) and one that doesn't (Mr Gasket).  I know which one I'd use.  I
would bet that a bunch of correspondence with them from others would
probably cause them to see the error of their ways.
Don
----- Original Message -----
From: "Jimmy Peavy" <peaver63@xxxxxxxxxxxxxx>
To: <1962to1965mopars@xxxxxxxxxx>
Sent: Friday, April 30, 2004 8:29 PM
Subject: A warning about Mr. Gasket


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> Years ago I was forced to  buy a set of Jacobs Ceramic 2000 plug wires.
> When you run 2" headers, plug boots burn up rather quickly.
> The Jacobs wires were the only solution for me.
> Jacobs guaranteed these wires for life, and were very good about
> replacing them if anything went wrong.
> Well that all changed when Mr. Gasket bought Jacobs in 2003.
> They told me that they would "grandfather" the wires since they were
> purchased with a lifetime guarantee.
> They now only guarantee their wires for 1 yr.
> They refuse to exchange the wires for me, and were only willing to sell
> me a set at a reduced price.
> They say the condition of the wires is normal wear and tear, and they
> say the guarantee doesn't cover that.
> The only guarantee I've seen has no fine print that excludes anything.
>
> After arguing with them on the phone for quite some time, I  saw I was
> going nowhere and told them to ship my wires back to me.
> They did, and they mailed them in anoher package that was missing the
> bold lettering of Lifetime Guarantee in the upper right hand corner of
> the box.
> A shady move, for sure.
>
> I contacted Summit Racing and told them of my problem, and was advised
> to return the wires to them, and they would send me another set.
>
> I'm sharing my story with the group so that you'll all be aware of the
> tactics of Mr. Gasket , and of the customer service of Summit Racing.
> A Lifetime Guarantee to me is exactly what it says. No wiggle room.
> I'll never buy another product from Mr. Gasket , which includes  Erson,
> Accel, Hays, Mallory, Hurst,
> and  when I do get my wires will report my claim to Mr. Gasket, and all
> the world.
> I can't say enough good about Summit Racing.
> They went through my entire purchase history (56 transactions) , twice ,
> untill they found proof of the purchase, and then advised me to return
> the wires.
>
>     Jimmy
>
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> ----
> Please address private mail -- mail of interest to only one person --
directly to that person.  I.e., send parts/car transactions and negotiations
as well as other personal messages only to the intended recipient, not to
the Clubhouse public address. This practice will protect your privacy,
reduce the total volume of mail and fine tune the content signal to Mopar
topic.  Thanks!
>
> '62 to '65 Mopar Clubhouse Discussion Guidelines:
> http://www.1962to1965mopar.ornocar.org/mletiq.html.
>
>
>

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----
Please address private mail -- mail of interest to only one person -- directly to that person.  I.e., send parts/car transactions and negotiations as well as other personal messages only to the intended recipient, not to the Clubhouse public address. This practice will protect your privacy, reduce the total volume of mail and fine tune the content signal to Mopar topic.  Thanks!

'62 to '65 Mopar Clubhouse Discussion Guidelines:
http://www.1962to1965mopar.ornocar.org/mletiq.html. 



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