Well Darren... What should I say... I think you are a little bit to impatient here, but that is my humble opinion. I personally can see nothing wrong in the way JC autoparts treated you. As a matter of fact I think there was little (or even nothing) to complain about. After all, he had your stuff already waiting for shipment to you! Obviously your email to the IML pushed the button, and decided him not to send you the items you ordered. Well, that is his good right. He can choose his customers as you can choose where to buy from... I think you have to try to be more patient when it comes to get parts from over the big pond :) But ofcourse you can always take a Jag instead of an Imperial, it would be a shame though cause you will miss the feeling of driving a car by "Imperial degree" :) But at least you will have your parts quicker then since you are living in the UK, and with driving a Jag I am sure you will need them then LOL All the best, Robert van der Es 1960 Imperial Crown 4 d HT Op Di, 13 december, 2005 09:40, schreef DarrenGilling@xxxxxxx: > Hi > > > I've just recieved this and he is entitled to his opinion but > unfortunetly he just trying to make excuses. > > I'm happy not to deal with them to be honest and if they think that > customer care is to cancel orders and argue with the client, I'm sure > they won't be in business for very much longer > > Darren > > > > ----------------- http://www.imperialclub.com ----------------- > This message was sent to you by the Imperial Mailing List. Please > reply to mailing-list@xxxxxxxxxxxxxxxx and your response will be shared > with everyone. Private messages (and attachments) for the Administrators > should be sent to webmaster@xxxxxxxxxxxxxxxx To UN-SUBSCRIBE, go to > http://imperialclub.com/unsubscribe.htm > > > ----------------- http://www.imperialclub.com ----------------- This message was sent to you by the Imperial Mailing List. Please reply to mailing-list@xxxxxxxxxxxxxxxx and your response will be shared with everyone. Private messages (and attachments) for the Administrators should be sent to webmaster@xxxxxxxxxxxxxxxx To UN-SUBSCRIBE, go to http://imperialclub.com/unsubscribe.htm