From: Tom-Egil Seljås <tom-egil@xxxxxxxxxxx>
Date: 2005/12/13 Tue AM 03:02:32 EST
To: <mailing-list@xxxxxxxxxxxxxxxx>
Subject: SV: IML: Yet another unreliable supplier
Hi Darren,
I am posting this message on behalf of Jeff Carter at JC Auto. Your
correspondence with them below.
Sorry.
Tom
Hello Darren,
I must say I'm dismayed at your posting on the Imperial Mailing List
complaining about us here at JC Auto having "gone deaf and blind since
taking my money..." (I won't even address your comment about the sausage;
I'm certain I'm not the one to help you with that one). As you are
certainly aware, your credit card was charged on Friday, December
9th--only
ONE business day ago. All of your prior email communications have been
cordial; I'm at a loss to explain what brought about your vindictive,
inaccurate tirade to the Imperial Mailing List. You mention that you've
had
your superb Imperial for just four weeks, yet you seem frustrated trying
to
get parts from overseas for your 42-year old classic quickly enough to
suit
your schedule. I'm afraid you've made a terrible mistake.
Fortunately for both of us, the beautifully restored instruments you
ordered
from us at JC Auto Restoration were packaged and waiting to be shipped
this
afternoon, Monday, December 12th. After considering this situation I've
pulled your parcel and returned the restored gauges to our inventory, and
have credited your card for the full purchase amount--again, just ONE
business day after the initial charge. Darren, I'm afraid that in the
four
short weeks you've owned your Imperial you've somehow been soured to the
point of never being a truly satisfied customer, no matter what the actual
situation. I wish you success with whatever you choose for your next
project, whether it be a Jaguar, Ford, or a Yugo.
Jeff Carter
JC Auto Restoration, Inc.
20815 52nd Ave W. #2
Lynnwood, WA 98036
ph: (425) 672-8324
fax: (425) 771-2522
<http://www.jcauto.com> www.jcauto.com
<mailto:jcauto@xxxxxxxxxx> jcauto@xxxxxxxxxx
Yet another unreliable supplier
Hello out there
Its with regret that I find myself having to complain about another
parts
supplier. Only last week I wrote about the rude and unhelpful people at
Bernbaum's now I have problems with JC Auto's who seem to have gone
blind
and deaf since taking my money. I've sent several e-mails to enquire
where
my parts are and yes you've guessed it - not a sausage !!!
My credit car bill is getting bigger but my part supply is zero, surely
this
can't be right ?
What has happened to the famous American customer service? Have us Brits
upset you or something or is it a problem with the classic car part
supplier
network on a whole. I've had my Imperial for 4 weeks now and although
its a
superb car I think it might be time to change it for Jaguar or a Ford or
something that I can actualy get parts for.
Can anyone help me ?
Darren
Liverpool -England
----- Original Message -----
From: <mailto:darren.gilling@xxxxxxxxxxxxxxxxxxxxxx> Darren Gilling
To: <mailto:jcauto@xxxxxxxxxx> JC Auto
Sent: Monday, December 12, 2005 11:06 AM
Subject: RE: 63 Imperial
Thanks for the update Deana
Sorry for chasing but I'm having major problems with Bernbaum's at the
moment who won't tell me when my weather-strips were sent. At least you
had
the courtesy to reply to my e-mail, you can be sure I will be using you
again
Thanks again
Darren
Darren Gilling
Director of Business Development
Instant Legal (A Division of Brian Camp Support LTD)
Tel 0151 201 8882
Mob 07771 824812
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-----Original Message-----
From: JC Auto [mailto:jcauto56@xxxxxxxxxxx]
Sent: Monday, December 12, 2005 5:34 PM
To: Darren Gilling
Subject: Re: 63 Imperial
Hi Darren,
The instrument guages are ready to go. I'll take them to the post office
today.
Sorry for the delay!
Thanks again for the order! Let us know if we can help with anything
else!
Regards,
Deana
JC Auto Restoration, Inc.
20815 52nd Ave W. #2
Lynnwood, WA 98036
ph: (425) 672-8324
fax: (425) 771-2522
<http://www.jcauto.com> www.jcauto.com
<mailto:jcauto@xxxxxxxxxx> jcauto@xxxxxxxxxx
----- Original Message -----
From: <mailto:darren.gilling@xxxxxxxxxxxxxxxxxxxxxx> Darren Gilling
To: <mailto:jcauto@xxxxxxxxxx> JC Auto
Sent: Wednesday, December 07, 2005 12:50 AM
Subject: RE: 63 Imperial
Hi Dena
Trust you are well ?
Just a quick note to ask if the gauges have left the US yet?
Kindest Regards
Darren
Director of Business Development
Instant Legal (A Division of Brian Camp Support LTD)
Tel 0151 201 8882
Mob 07771 824812
_____
Fra: mailing-list-owner@xxxxxxxxxxxxxxxx
[mailto:mailing-list-owner@xxxxxxxxxxxxxxxx] På vegne av
DarrenGilling@xxxxxxx
Sendt: 12. desember 2005 23:38
Til: mailing-list@xxxxxxxxxxxxxxxx
Emne: Re: IML: Yet another unreliable supplier
Hi David
Thanks the e-mail
You all mention patience and that's obviously correct, all I'm asking for
is
a bit of customer care, after all these parts are pretty expensive. I
recently ran a late Grand Marquis and when I needed anything the suppliers
in New Jersey were fabulous.
This is a great club and its been a real good help to me, all your
feedback
is well appreciated
Thanks again
Darren
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