It upset me, too, that I had a bad experience with CAM. I contacted them largely because of great recommendations from IMLers (and I told them that). I did deal with Heather and she was nice. They did answer the phone every time I called and tried to help me, but Autobahn didn't cooperate. The way I hear it, Autobahn committed to haul by a certain date, but would then stop and wait for days until a car was ready to be picked up. I just want potential customers to know that the nice people on the phone (CAM) can't do much for you once your car gets on the hauler's truck. http://www.bos-engel.com/imperial/transport.jpg Pete in PA