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Experiences of this type must receive wider press. If
companies such as DAS are "taking their money and running", it is not simply
unethical. It is downright uprofessional. Filing complaints with
your State's Attorney General might help. I know California has a
consuumer affairs office. The other chap who had a problem with DAS
mentioned going to the federal level. While these incidents may
not rise to the level of a federal crime, multiple incidents might for
investigation through interstate commerce agencies. (I know there is a
federal agency for that, but am uncertain as to which one. Each state has
one as well.)
What is of particular concern is how to widely publicize the
reckless (wrecking?) patterns of this company. Do their ads misrepresent
their product? What is their actual volume of business? How many
claims have been filed against them? Why not notify ALL classic car clubs
to which you belong (I belong to six), informing them of these problems?
The best way to put any company "on notice" is to advertise their reputation
through customer experience. So long as the claimant is not making false
claims and stating the facts, there is little DAS or any other such company can
do -- except, perhaps, clean up their act. It sounds to me like DAS is
taking their customers "for a ride", albeit a different kind of
ride.
Vince in Boston
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